BarCampBankSeattle http://barcampbankseattle.pbwiki.com/ RecentChanges for BarCampBankSeattle en http://barcampbankseattle.pbwiki.com/feedlogo.gif PBwiki http://pbwiki.com/ PBwiki 3.7 support@pbwiki.com Attendees http://barcampbankseattle.pbwiki.com/Attendees email.hidden@example.com (Brad Garland) Brad Garland edited Attendees bvandehey@gmail.com
Brad Garland (bradgarland.net)
VP|ITServices-TheGarlandGroupPresident/CEO -TheGarlandGroup
Banktastic.com
brad@thegarlandgroup.net
Mark McSpadden (markmcspadden.net)
]]> Thu, 25 Oct 2007 10:45:03 +0000 mod Open Source Software Rhetoric http://barcampbankseattle.pbwiki.com/Open+Source+Software+Rhetoric email.hidden@example.com (Mark McSpadden) Mark McSpadden added Open Source Software Rhetoric

 This page stems from a Discussion on Robbie Wright's blog, Open Source Software and CUs. Alot of terms were getting thrown around and I wanted this to be an area to "clear the fog" about some of them, and also the difference between many on them. Feel free to add as you see fit :)


 


Some quick distictions



  • "Open Source Software" is NOT the same as "Inhouse implementation"

  • "Security" is NOT the same as "Liability"


]]> Mon, 27 Aug 2007 08:34:51 +0000 add Day2Session4B http://barcampbankseattle.pbwiki.com/Day2Session4B email.hidden@example.com (Mark McSpadden) Mark McSpadden edited Day2Session4B While WilliamAzaroff and BenBlack were talking about the http://www.msb.gov website, I decided to "add a feature" to it. -- JesseRobbins
A look at the rhetoric used in the discussion of an Open Source Core (and Open Source Software in general)
]]> Mon, 27 Aug 2007 08:30:02 +0000 mod Session4B http://barcampbankseattle.pbwiki.com/Session4B email.hidden@example.com (Pierre Burns) Pierre Burns edited Session4B I chose to host the session on this topic in particular because I find that in my experience the biggest challenge isn't necessarily to discover the next 'thing' to do (the list is long believe me!) the challenge that we often face working within a fairly conservative industry is how to rally the organization around embracing change -- ie how to get a new idea past the corporation's immune system!
Our group in this session was comprised primarily ofweb 2.0 companies and consultants (Trabian, Wesabe etc.) not Credit Union or bank representatives (I think I was the only one) so we each approached the topic from unique perspectives.
and I hoped I'mhoping by sharing this knowledge itmay help others thinking or contemplating going down the same path.
Web 2.0 seemed to be a perfect fit for our institution. I had always been interested in member engagement and thought for sure we were sitting on a gold mine of an opportunity to extend the brand value we had and allow member]]> Fri, 10 Aug 2007 16:30:48 +0000 mod Day2Session2M http://barcampbankseattle.pbwiki.com/Day2Session2M email.hidden@example.com (Ron Bensley) Ron Bensley edited Day2Session2M There were not enough attendees to hold a session. Here are the prepared notes for the session.
credit unioins unions want from 3rd party suppliers (and vica versa)
The understanding of who we are - a financial co-opeative, one where service is the key element.
How your actions wil directly affect our membership - this is sometimes the uneasy alliance, we need your assistance in maintaining the relationship we have built up with our members.
]]> Sat, 28 Jul 2007 05:48:39 +0000 mod Session3D http://barcampbankseattle.pbwiki.com/Session3D email.hidden@example.com (Ron Bensley) Ron Bensley edited Session3D ING Direct has a handful of "cafe" locations in Canada and the US, much like BECU's minibranches: no teller/cashier services, but employees who can walk prospective clients through the account-opening or loan application process, ATMs, and product information. ING's cafes do feature an espresso bar.
Canada's President's Choice Financial was fairly successful operating "cashless, tellerless" mini-branches in Loblaws supermarkets in Canada. Even though word-of-mouth reputation for PC Financial's client service has been middling (anecdotally, poor telephone customer service support), it's been fairly successful because it offers relatively low fees and the convenience of being very well integrated into the grocery store.
grasp subtle differences in the US market, consumers' preferences, causing the banks to flounder even though they offered]]> Sat, 28 Jul 2007 05:47:19 +0000 mod Day2Session1D http://barcampbankseattle.pbwiki.com/Day2Session1D email.hidden@example.com (Pierre Burns) Pierre Burns edited Day2Session1D Lack of funding
Loss of focus
"Bitch Board" (complaint)Board"
Ideally it would have needed afull time moderator
Idea was a little ahead of its time but was a good experience to learn from
Highlight
in having "forum hours" for havingforum duringRetirment Investment (RRSP)Seasonfor a retirement expert.
Once a week this
Dailythis expert would log onto the forums and answer questions posed by other forum members.
]]> Fri, 27 Jul 2007 13:21:57 +0000 mod Session4B http://barcampbankseattle.pbwiki.com/Session4B email.hidden@example.com (Pierre Burns) Pierre Burns edited Session4B From the breakout session we generated a multitude of fantastic ideas.
We proceeded to rank these ideas on an axis in terms of perceived value and complexity and aligning the top ideas from our list to our organizational strategies and highlighted risks and mitigating factors for each idea.
We (SocialSignal, William and myself) thenOurteamthen started to shop the ideas around learning each time from our meetings and presentations and continuing to educate the organization about what might be possible.
We were successful in finding a sponsor in marketing as they already had a bucket of money earmarked forthe 'Change campaign' https://www.vancity.com/MyMoney/AboutUs/OurChangeProducts/ and this seemed to be a perfect fit. I'm sure there were a lot of conversations internally debating thisbut in the end I'm happy that our marketing team elected to take the chance and proceed with the project.
From here as you probably knowWil]]> Fri, 27 Jul 2007 13:13:54 +0000 mod FrontPage http://barcampbankseattle.pbwiki.com/FrontPage email.hidden@example.com (Pierre Burns) Pierre Burns edited FrontPage Learn more about Open Space!
Space. You You can learn more about Open Space from the OpenSpaceWorld website and from Open Space Technology: A User's Guide, written by Harrison Owen.
Near Real-Time Agenda
Day 2: Sunday, July 22nd 2007
1:30 PM -> 2:30 PM
Session4A - What features are missing from your online banking channel?
an organization organization (Story of Web 2.0 at Vancity)
Session4C - Service expectations/requirements of milleniums and gen Ys
2:30 PM -> 3:30 PM
]]> Fri, 27 Jul 2007 13:10:53 +0000 mod Attendees http://barcampbankseattle.pbwiki.com/Attendees email.hidden@example.com (Pierre Burns) Pierre Burns edited Attendees Attendees!
Attendees: Please add your name here so we can keep in touch!
Pierre Burns
Manager, Digital Presence
Vancityand Citizens Bank of Canada
pierre_burns@vancity.com
Bob Vandehey
Director,Research&Development-OnlineResources
]]> Wed, 25 Jul 2007 14:38:50 +0000 mod Attendees http://barcampbankseattle.pbwiki.com/Attendees email.hidden@example.com (Denise Wymore) Denise Wymore edited Attendees Attendees: Please add your name here so we can keep in touch!
Bob Vandehey
Director, Research & Development - Online ResourcesDirector,Research&Development-OnlineResources
bvandehey@orcc.com
bvandehey@gmail.com
ronbensley@msn.com
Gene Blishen (Tinfoiling)
Mt. Lehman Credit UnionMt.LehmanCreditUnion
gene.blishen@mtlehman.com
William Azaroff (azaroff.com/blog)
william@azaroff.com
TimMcAlpine (CurrencyBlog)
Currency MarketingCurrencyMarketing
tmcalpine@currencymarketing.ca
Brandon Ferguson
Trabian Technology
Open Source Credit UnionTrabianTechnology
OpenSourceCreditUnion
brandon@trabian.com
Brent Dixon
Trabian Technology
Open Source Cr]]> Wed, 25 Jul 2007 13:49:10 +0000 mod Session4B http://barcampbankseattle.pbwiki.com/Session4B email.hidden@example.com (Pierre Burns) Pierre Burns edited Session4B - We conducted a lunch and learn to raise the awareness internally of what 'Web 2.0' was and why it was important.
I had been introduced to Social Signal, Alexandra Samuel and Rob Cottingham in late 2005. They areexperts in their field,check out their website www.socialsignal.comif you get a chance and you will see some of the many great projects they have been a part of.
own language and our language, see the 'Vancity Story' https://www.vancity.com/MyCommunity/AboutUs/OurValues/VancityStory/ Story'for more on this.https://www.vancity.com/MyCommunity/AboutUs/OurValues/VancityStory/
The first lunch and learn that we held wastitled -"From Communications to Community: Reaching out with the next-generation Internet"
The Overview:
]]> Tue, 24 Jul 2007 14:40:56 +0000 mod Session4B http://barcampbankseattle.pbwiki.com/Session4B email.hidden@example.com (Pierre Burns) Pierre Burns edited Session4B Removing obstacles, driving change, obstacles anddriving change and innovation through an organization
July 21, 2007 BarCampBank Seattle
Pierre Burns, Manager Digital Presence, Vancity and Citizensbank
]]> Tue, 24 Jul 2007 14:39:10 +0000 mod Session4B http://barcampbankseattle.pbwiki.com/Session4B email.hidden@example.com (Pierre Burns) Pierre Burns edited Session4B I often think about what might have happend had we not had the good fortune to find an internal sponsor. My feeling is that we would have stuck with smaller 'sandbox' trials and continued to educate the organization around what was happening out in the web.
Now only a year later I feel that we most likely would have been pulled into the fray regardless as the social web is now a phenomenon and not a fringe play.
internal pendulum with regard to receptiveness to social media interally at Vancity and Citizensbank is very high change has been positivelyinfluenced towards embracing more new ideas and that the organization this shift has moved forward in created]]> Tue, 24 Jul 2007 14:33:00 +0000 mod Session4B http://barcampbankseattle.pbwiki.com/Session4B email.hidden@example.com (Pierre Burns) Pierre Burns edited Session4B Soon after the the breakout session we conducted a breakout session with Social Signal with those from the session who had indicated a desire to participate in further discussions.
A recap of this session is here http://vancitymarcom.blogspot.com/2006/03/interactive-services-online-community.htmlon our very own internal marketing blog.
Crowther from (from Wise Buddha http://www.wisebuddha.com/a http://www.wisebuddha.com/)a consultant our marketing teamhad engaged for our Youth Program had a great idea to set upthis internal blog which would a) share info about what was happening in the web 2.0 space and b) subtlly introducethe medium to those who had not used it before.
3. Show me the money- how to move from concept to action
From the breakout session we generated a multitude of fantastic ideas.
]]> Tue, 24 Jul 2007 14:26:56 +0000 mod Session4B http://barcampbankseattle.pbwiki.com/Session4B email.hidden@example.com (Pierre Burns) Pierre Burns edited Session4B Soon after the the breakout session we conducted a breakout session with Social Signal with those from the session who had indicated a desire to participate in further discussions.
A recap of this session is here http://vancitymarcom.blogspot.com/2006/03/interactive-services-online-community.htmlon our very own internal marketing blog.
consultant we had our marketing teamhad engaged on for our Youth Program had a great idea to set upthis internal blog which would a) share info about what was happening in the web 2.0 space and b) subtlly introducethe medium to those who had not used it before.
3. Show me the money- how to move from concept to action
From the breakout session we generated a multitude of fantastic ideas.
]]> Tue, 24 Jul 2007 14:19:10 +0000 mod Session4B http://barcampbankseattle.pbwiki.com/Session4B email.hidden@example.com (Pierre Burns) Pierre Burns edited Session4B Soon after the the breakout session we conducted a breakout session with Social Signal with those from the session who had indicated a desire to participate in further discussions.
A recap of this session is here http://vancitymarcom.blogspot.com/2006/03/interactive-services-online-community.htmlon our very own internal marketing blog.
upthis intrenal internal blog which would a) share info about what was happening in the web 2.0 space and b) subtlly introducethe medium to those who had not used it before.
3. Show me the money- how to move from concept to action
From the breakout session we generated a multitude of fantastic ideas.
]]> Tue, 24 Jul 2007 14:18:21 +0000 mod Session4B http://barcampbankseattle.pbwiki.com/Session4B email.hidden@example.com (Pierre Burns) Pierre Burns edited Session4B Soon after the the breakout session we conducted a breakout session with Social Signal with those from the session who had indicated a desire to participate in further discussions.
A recap of this session is here http://vancitymarcom.blogspot.com/2006/03/interactive-services-online-community.htmlon our very own internal marketing blog.
William Azaroff and Simon Crowther from Wise Buddha http://www.wisebuddha.com/a consultant we had engaged on for our Youth Program had a great idea to set upthis intrenal blog which would a) share info about what was happening in the web 2.0 space and b) subtlly introducethe medium to those who had not used it before.
3. Show me the money- how to move from concept to action
From the breakout session we generated a multitude of fantastic ideas.
Overall I feel that the internal receptiveness to social media interally at Vancity and Citizensbank is very high and that the organization has moved forward in a positive way.
There is no hard and fast rule f]]> Tue, 24 Jul 2007 14:17:47 +0000 mod Session4B http://barcampbankseattle.pbwiki.com/Session4B email.hidden@example.com (Pierre Burns) Pierre Burns edited Session4B The Overview:
Organizations can build employee loyalty, member engagement and public awareness of their brand by using the latest generation of Internet tools. Instead of focusing on one-way communications or message delivery, these new tools support rich online communities and wide-ranging dialogue. Smart businesses, agencies and non-profits are now using tools like blogs, wikis, and social networking to support internal collaboration and external engagement with members, stakeholders and the public. Reviewing their own recent projects -- and other leading cases from the field -- Alex and Rob will introduce a range of tools and examples to show how online communities can support goals as diverse as brand recognition, public education or member advocacy.
well recieved received, generating a lot of interest and discussion.
2. Find the passionate internal champions
Soon after the the breakout session we conducted a breakout session with Social Signal with those from the sessio]]> Tue, 24 Jul 2007 14:15:40 +0000 mod Session4B http://barcampbankseattle.pbwiki.com/Session4B email.hidden@example.com (Pierre Burns) Pierre Burns edited Session4B - We conducted a lunch and learn to raise the awareness internally of what 'Web 2.0' was and why it was important.
I had been introduced to Social Signal, Alexandra Samuel and Rob Cottingham in late 2005. They areexperts in their field,check out their website www.socialsignal.comif you get a chance and you will see some of the many great projects they have been a part of.
them I and being thoroughly impressedI invited ithem them into Vancity to conduct a lunch and learn they really 'got' the space and on top of that culturally they were a fantastic fit.Aside from understanding the 'Web 2.0'they took the time to really get to know everything about us as a company and spoke to us in our own language and our 'Vancity Story' https://www.vancity.com/MyCommunity/AboutUs/OurValues/VancityStory/
The first lunch and learn that we held wastitled -"From Communications to Community: Reaching out with the next-generation Internet&q]]> Tue, 24 Jul 2007 14:14:05 +0000 mod